Shipping and Returns

shipping & returns


Below is a guide to our shipping services and costs. Please note that any ‘Next Day’ service will not be applicable over weekends and English public holidays.

We regret that we are unable to guarantee a timed or Next Day delivery service to remote or offshore UK mainland addresses.

 

We only ship orders on a Monday to Friday basis at present.

Any orders placed on the weekend will be shipped on the following Monday

or next working day if the Monday is a public holiday.

UK

Standard Delivery: £6 (next working day from dispatch)

Next Working Day Before 12 Noon: £10
(Orders must be placed before 2pm on the previous working day - Not available in peak periods of high demand)

Next Working Day Before 10:30am: £15
(Orders must be placed before 2pm on the previous working day - Not available in peak periods of high demand)

EU

Standard: €25 (1 – 2 working days from dispatch and subject to customs clearance lead times. Delays may occur in more remote locations.)

USA

Standard: $25

(1 – 3 days from dispatch and subject to customs clearance lead times. Delays may occur in more remote locations.)

ROW

Standard: £25

(1 – 3 days from dispatch and subject to customs clearance lead times. Delays may occur in more remote locations.)

please note the following:


All orders are shipped from our factory in Northamptonshire, UK. For any orders where import duty is applicable, Grenson will pay for any duty charges. The international shipping prices advertised are for an all inclusive door to door air freight service. We regret we cannot ship to a PO box address due to our mandatory requirement for a 'proof of delivery' signature.

We use DPD for all of our UK deliveries. DPD offers a high quality service that is secure, efficient and offers full track and trace facilities. We use DHL Worldwide Express air freight for our European, USA and Rest Of The World deliveries. DHL equally is a high quality service that is secure, efficient and offers full track and trace and express customs clearance facilities. Please note: the below are estimations and can be subject to change. They should be used as a guide only.

We aim to dispatch all orders placed before 2pm UK time on the same day. Within sale or seasonal promotional peak periods, our dispatch process may be longer. Within a sale or seasonal peak, we aim to have all orders dispatched within 2 business days of being placed. Please be aware that we cannot offer timed Next Day UK deliveries during any of our sale or peak periods.

All customers will receive an email or SMS confirming when their order has been dispatched. This confirmation will include online tracking information.

 

RETURNS


If for any reason you wish to return your order, please follow the instructions detailed below. It is important to note that all items must be in an unworn or unused condition and must be returned within 28 days of purchase.


if you are located in the uk

We have included a pre-paid adhesive returns label within your order packaging.

This is a tracked 48 hour Royal Mail service that can be dropped off at any of the 11,000 plus Post Offices in the UK. You can use the official Royal Mail Post Office branch finder here to locate your nearest Post Office.

Please make sure you complete the brief form on the reverse of your invoice to confirm the reason for your return and include it with the returned items.

If you do not include this paperwork, it can lead to a delay in us being able to process your return.

We aim to have all returned items processed within 10 business days of arriving back to our Warehouse. Please be aware of any public holidays, weekends or unprecedented events beyond our control which may potentially delay delivery of your return to us.

Please note: you can drop off items purchased online to any of our London stores but we regret we are unable to offer a refund in store. You will receive your refund once your returned items have arrived back to our warehouse and have been checked and processed by our Returns Department. Delivery back to our Warehouse can be delayed. Please be advised that any returns made to store cannot be guaranteed to be processed within the 10 business days schedule as detailed above.

 

We advise using our free returns labels / DHL home collection service as provided wherever possible for the most efficient service.

 

 

Our address for returning items to is:

Grenson Limited
Returns Department
Grenson House
C2 Crown Way,
Crown Park
Rushden

Northamptonshire
NN10 6BS

United Kingdom

 

 


if you are located outside the uk

We offer a free of charge international collection service via DHL. If for any reason you wish to return your unworn items, please follow the instructions detailed below. Please note that all items must be returned to Grenson within 28 days of receiving your order in original packaging and unworn. We regret we cannot accept refunds or exchanges due to unwanted items returned outside of the 28 day returns window or if showing signs of wear or damage.

 

Please note: if your order is outside of our 28 day returns window, you will not be able to arrange a collection automatically and will need to contact our Customer Services Team regarding your items.

 

To request a free of charge return collection, please follow the below steps:

  • Firstly, please mark on the reverse of your original invoice whether an exchange or refund is required by ticking the box provided on the reverse of the invoice along with the reason for the exchange/refund. Please include this invoice in the package with the items to be returned. Without this processing your return can be delayed.
  • Secondly, you will find 3 pre-printed copies of a commercial invoice document for returning to Grenson. Please make sure that you correctly mark the items being returned on these documents and sign each copy. Don't seal these within the package as these will needed to be handed to the DHL driver collecting your return. Please note this is a legal customs requirement and without these documents, it is highly likely the collecting driver will refuse to accept your collection when attempting a pick-up from you.

  • To arrange your return parcel's collection, you will need to log into your account on our site and browse to the 'Orders' section of your account. From here, you will be able to request a DHL collection at a time and from an address of your choice. Our system will pre-populate the form based on your original order details where possible. This can be over-typed as required with an address of your choice.

  • Please then follow the on screen instructions for printing your return shipping label and attaching to the box for return.

  • It is important to also make a clear note on the outside of your package advising of: ‘BRITISH RETURNED GOODS’. Without this, you may be liable for import duty charges and your return may be delayed in arriving with us.

  • Please make sure you take a copy of your return reference and the waybill number shown on screen once your collection is confirmed as this is how you can track your order via DHL’s online tracking service.