shipping & returns
Below is a guide to our shipping services and costs. Please note that any ‘Next Day’ service will not be applicable over weekends and English public holidays.
We regret that we are unable to guarantee a timed or Next Day delivery service to remote or offshore UK mainland addresses.
We only ship orders on a Monday to Friday basis at present.
Any orders placed on the weekend will be shipped on the following Monday or next working day
if the Monday is a public holiday.
UK
Standard Delivery: £6
Next Working Day Before 12 Noon: £15
(Orders must be placed before 2pm on the previous working day - Not available in sale or other peak periods of high demand)
Next Working Day Before 10:30am: £25
(Orders must be placed before 2pm on the previous working day - Not available in sale or other peak periods of high demand)
EU
Standard: €25
(2 – 4 working days transit time from dispatch and subject to customs clearance lead times. Weekends and public holidays excluded in this estimate. Delays may occur in more remote locations.)
USA
Standard: $25
(1 – 3 working days transit time from dispatch and subject to customs clearance lead times. Weekends and public holidays excluded in this estimate. Delays may occur in more remote locations.)
ROW
Standard: £25
(3-5 working days transit time from dispatch and subject to customs clearance lead times. Weekends and public holidays excluded in this estimate. Delays may occur in more remote locations.)
please note the following:
All orders are shipped from our factory in Northamptonshire, UK. For any orders where import duty is applicable, Grenson will pay the carrier for duty charges. You will only need to pay Grenson at the point of order.
The international shipping prices advertised are for an all inclusive door to door freight service. We regret we cannot ship to a PO box address due to our mandatory requirement for a 'proof of delivery' signature.
We use Royal Mail and DPD for all of our UK deliveries. We use DHL Worldwide Express air freight for our USA shipments. We use FedEx & DHL road and air services for our European and Non-USA international shipments. DHL and FedEx offer express customs clearance facilities whilst your order is in transit.
Royal Mail, DPD, DHL and FedEx all offer a high quality service that is secure and efficient whilst offfering full track and trace facilities. This ensures the fastest delivery time possible to you. Please note: these delivery times are estimations quoted to us by our carriers and can be subject to change with or without notice outside of our control. They should be used as a guide only.
We aim to dispatch all orders placed before 2pm UK time on the same day. Within sale or seasonal promotional peak periods, our dispatch process may be longer. During a sale or seasonal promotional peak, we aim to have all orders dispatched within a maximum lead time of 4 working days from being placed. This is a conservative estimate and quite often we dispatch within 24-48 hours of an order being placed.
Please be aware that we cannot offer timed Next Day UK deliveries during any of our sale or peak periods.
All customers will receive an email or SMS confirming when their order has been dispatched. This confirmation will include online tracking information.
RETURNS
If for any reason you wish to return your unworn items, please follow the instructions detailed below.
Please note that all items must be returned to Grenson within 28 days of receiving your order in original packaging and unworn. We regret we cannot accept refunds or exchanges due to unwanted items returned outside of the 28 day returns window or if showing signs of wear or damage.
We only offer one single free return shipment per order. You can select multiple items to be returned within this shipment.
If you have ordered multiple items and decide to send them back as seperate shipments over a period of time, you will need to arrange shipping for any items after the first free of charge shipping label has been created.
Please note: If you wish to return any discounted product that you bought during a sale or other promotional non full price offer, we are unable to offer exchanges, but you can return it for a refund according to the terms above and then re-buy whatever you need.
HOW TO RETURN UNWANTED ITEMS
Please make sure you complete the brief form on the reverse of your invoice to confirm the reason for your return and include it in the box with the returned items.
Please note: If you do not include this paperwork, we won't be able to identify your returned items and it will lead to a delay in us being able to process your return.
Your items must be in an unworn condition and packaged in their original packaging. Any shoe boxes must be placed within an outer container. No stickers or labels are to be attached to shoe boxes directly.
To generate a free of charge returns shipping label, you will need to log in to your Grenson account here.
Once logged in to your account, you will be able to view all of your previous orders. By viewing the detail of an order, you can select the items and quantity (if you purcashed multiple of an item), to be returned.
As long as your order is within our returns window of 28 days from receipt of delivery, you will be able to generate a returns label via the button at the bottom of the screen. This label needs to be downloaded and printed to attach to your parcel.
If you are located within the UK:
You will have a DPD label created for you. The label itself has information regarding the nearest drop-off locations to your original, delivery address. Simply print and attach the label to the outside of your parcel and drop-off at one of the advised drop-off locations.
If you are located outside of the UK:
You will have a DHL label created. All of our international shipments will have their full commercial invoice created automatically by our systems based on the exact items you are returning. You will only need to attach the shipping label to your shipment as the rest of the data is digitally sent to DHL & used for customes clearance.
- Once completed and ready to ship, you can take your parcel to one of the many DHL drop off locations around the world. To find your nearest drop off location, please see the following location finder service from DHL: https://locator.dhl.com/
Please note: We advise leaving this no longer than 48 hours between creating a label and dropping off your parcel
. - It is important to also make a clear note on the outside of your package advising of: ‘BRITISH RETURNED GOODS’. Without this, you may be liable for import duty charges and your return may be delayed in arriving with us.
- Please make sure you take note of your return reference and the waybill number shown on screen before dropping off your parcel with DHL - this is how you can track your order via DHL’s online tracking service
We will send you an email notification once your items are delivered back to us and have arrived at our warehouse. We aim to have all returned items processed within 10 business days of your return arriving here.
Please be aware of any UK public holidays, weekends or unprecedented events beyond our control which may potentially delay delivery of your return to us.
Please note: you can drop off items purchased online to any of our London stores but we regret we are unable to offer a refund in store. You will receive your refund once your returned items have arrived back to our warehouse and have been checked and processed by our Returns Department. Delivery back to our Warehouse can be delayed. Please be advised that any returns made to store cannot be guaranteed to be processed within the 10 business days schedule as detailed above.
We advise using our free returns labels wherever possible. These options will provide you with the most efficient returns service.
Our address for returning items to is:
Grenson Limited
Returns Department
Grenson House
C2 Crown Way, Crown Park
Rushden
Northamptonshire
NN10 6BS
United Kingdom