When you send your shoes back to our factory for repair, it isn't really a repair at all; it’s more of a total rebuild. We strip the shoes down and put them back onto their original last, thereby reshaping the upper back to how it was on the day they were first made.
The beauty of the Goodyear Welted shoe is that as you wear them, the leather insole shapes to your foot and when we repair them, we can leave the insole and just change the sole. This means that the shoe remains as comfortable as when you brought them back to us, even though the sole is as good as new.
We use our same express carrier services as with new orders to ship your repaired shoes back to you. The shipping amount charged during checkout of these items is for the cost of shipping back to you.
When you order your required repair, the shipping amount charged is used for us to send your shoes back to you via our express & fully tracked courier service.
Regrettably we cannot repair damage to any uppers.
Once ordered you simply need to print or make a note of your order reference within the package being returned and then return them to our factory address.
Delivery and Returns
Have a question?
Please contact our Customer Services team if you require any further information on this product or its sizing. If you can supply the SKU of the item or a link from our web page to the item in question within the message, it will help our team give you the best advise as quickly as possible.