Our Customer Services team operate within the GMT time zone on Mon-Fri: 9am - 5pm (excluding public holidays).
We aim to respond to all messages within five working days. Please note this may be slightly longer during sale and peak seasons.

Please note; If you are enquiring about the whereabouts of an order placed since Friday the 24th October, we are processing your order.

Due to unprecedented demand over the weekend, we are battling hard to catch up and it will take us a little longer than usual.

Please bear with us, we promise to get your shoes to you as soon as we possibly can.

The vast majority of customers will receive them this week.