If for any reason you wish to return your unworn footwear, please follow the instructions detailed below. Please note that all items must be returned to Grenson within 28 days of receiving your order in original packaging and unworn:
Inside the UK
- Go to www.collectplus.co.uk/grenson
- Please enter in your order number followed by your email address.
- Follow the instructions to download a returns label and find a store.
- Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been covered or removed from the packaging.
- Drop off your parcel at any local store offering the service where you will be given a receipt and tracking code. Track your parcel at www.collectplus.co.uk/track liability cover up to £50 included.
- Please note that returns must be posted and cannot be accepted in person.
- Returns from Internet purchases can also be returned at our stores.
- Alternatively you can post your return to the following address:
C2 Crown Way
Outside of the UK
- We advise to send your shoes back via a guaranteed delivery service, that allows you to track and record your delivery.
- Please obtain proof of postage and label and declare your parcel ‘BRITISH RETURNED GOODS’ as we cannot be held liable for any goods lost in transit to us or goods held for additional payment from customs.
- Please note that any customs charges incurred are your responsibility as the sender of the return.
- Please state whether an exchange or refund is required by ticking the box provided on the copy of the invoice along with the reason for the exchange/refund to the address below.
- Once your goods are accepted back into stock you will be issued with an exchange or refund within 10 days of receipt.
- We'll refund the delivery charge only if the goods are damaged, faulty or incorrect.
C2 Crown Way
Below is a Guide of our shipping services and costs. Any "Next Day" service will not be applicable over weekends and public holidays.
Standard Delivery- £5 - 1 to 2 working days from dispatch
Next day before 10:30am - £15 - (Mon-Thurs on orders placed by 2pm GMT)
Next day before 12 Noon - £10 - (Mon-Thurs on orders placed by 2pm GMT)
Saturday Delivery - £11 - (Mon-Fri on orders placed by 2pm GMT)
Standard - £15
(this service is approximately 3-5 days from dispatch)
Rest of the World
Standard - £25
(this service is approximately 5 – 10 days from dispatch)