T&Cs

Attention

This legal notice applies to the entire contents of this Site and to any correspondence by e-mail between the Company and you. We reserve the right to make changes to our terms and conditions at any time, if we choose to make these changes after your order has been confirmed, the changes will not be applicable to your order. Please read these terms carefully before using this Site.

Payment Types

Grenson Ltd accepts Visa (except Visa Electron), Mastercard, Switch and American Express. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer.

When do we Take Your Payment

We will take your payment once your card details have been processed through the online check out.

Website and Store Prices

You may sometimes find that products on our Website are priced differently to those in our stores.

Delivery Address

Grenson Ltd can dispatch items to addresses other than the billing address of the cardholder, however, please ensure that the billing address listed on your Grenson order matches that of the registered card holder. Failure to match these addresses can cause possible delay in delivery or cancellation of your order.

We operate an address verification system (AVS) for your security.

Confirmation of Your Order

Orders are subject to acceptance and availability. Once we have received your order we will send a confirmation e-mail to the email address you provided during the checkout process.

Stock Availability

Once you have confirmed and submitted all the details associated with your order we will send you an email confirming we have received the order. The confirmation email is not a guarantee of stock availability. If we are unable to fulfil your order, we will cancel any unavailable items from your order and do our best to let you know as soon as possible.

Sizes

All shoes are sold in UK sizes. Sizes and fits between last shapes do differ, please refer to our size guide for further information.

Thanks Giving & Black Friday Delivery Options

Offer is valid only for purchases on the US & UK variants of grenson.com . The Site is operated by Grenson Limited. Company registration number – 7188320

The offer period is valid from 08:00 GMT on the 24th November 2016 and will end at midnight (00:00) on the 28th November 2016. All orders placed outside of this timeframe are eligible for Grenson Standard shipping fee’s which can be found here.

To be eligible for the offer of free shipping ; orders must contain items that total £100.00 GBP or greater on the Grenson UK web site (http://www.grenson.com/uk) or total $100.00 USD or greater on the Grenson US Web site (http://www.grenson.com/us).

Any orders with a value of less than £100.00 GBP or $100 USD are still liable for applicable delivery charges to be applied.

Where applicable all import duties & taxes for any mail order items of any value will be paid by the Shipper (Grenson).

Grenson retail store orders are excluded from this offer.

Cannot be combined with any other offer unless specified.

No limits to the amount of usage per customer.

Cannot be applied to previously purchased merchandise. No equivalent cash value.

Delivery Times

We use DPD for all our UK deliveries. They offer a high quality service that is secure and efficient and offer full track and trace facilities. We use UPS for our European and Rest Of The World deliveries. They equally offer a high quality service that is secure and efficient and offer full track and trace facilities. Please note that the below are estimations and can be subject to change. They should be used as a guide only.

UK

Approx Time: 1-2 working days from dispatch.

Europe

Approx Time: 3-5 working days from dispatch. Approx cost: £15.

Rest of the World

Approx Time: 5-10 working days from dispatch. Approx cost: £25.

This does not include weekends and public holidays.

How are my items delivered?

Your items are sent by either DPD or UPS only. On receipt of your products a signature will be required. See Shipping & Returns section.

Exchanges and Refunds

  • We would like to ensure your complete satisfaction with the items you have bought from this Website.
  • We suggest that when trying on your purchase to do so on a soft non abrasive surface to avoid damage to the sole in case your need to return the item.
  • We will accept items unworn / undamaged and returned in their original condition.
  • Please ensure we receive the goods within 28 days of their dispatch.
  • For us to process your request it is essential that you also include a copy of your invoice and that the return section is clearly completed. 
  • No refunds can be accepted without the copy of the invoice and the returns section completed clearly and correctly. 
  • Once your goods have been accepted your exchange or refund will be completed within 10 working days. Unless we have sent you incorrect, damaged or faulty goods we regret the cost of postage and packaging cannot be refunded to you.
  • We can only make the refund to the card you originally used for payment.

Returns

All returns must be received by Grenson within 28 days of the purchase date. If for any reason you wish to return your unworn footwear, please follow the instructions detailed below:

UK only:

  • Go to www.collectplus.co.uk/grenson
  • Follow the instructions to download a returns label and find a store.
  • Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns. Labels have been covered or removed from the packaging.
  • Drop off your parcel at any local store offering the service where you will be given a receipt and tracking code.
  • Track your parcel at www.collectplus.co.uk/track liability cover up to £50 included.
  • Please note that returns must be posted and cannot be accepted in person.

Outside the UK:

  • We advise to send your shoes back via a guaranteed delivery service, that allows you to track and record your delivery.
  • Please obtain proof of postage and label and declare your parcel ‘BRITISH RETURNED GOODS’ as we cannot be held liable for any goods lost in transit to us or goods held for additional payment from customs. 
  • Please note that any customs charges incurred are your responsibility as the sender of the return. 
  • Please state whether an exchange or refund is required by ticking the box provided on the copy of the invoice along with the reason for the exchange/refund to the address below.
  • Once your goods are accepted back into stock you will be issued with an exchange or refund within 10 days of receipt. 
  • We'll refund the delivery charge only if the goods are damaged, faulty or incorrect.
  • Returns from Internet purchases can also be returned at our stores.

Grenson Ltd
Grenson House
C2 Crown Way
Crown Park
Rushden
Northamptonshire
NN10 6BS

Cancelling Your Order

  • Grenson Ltd try to get our orders out as soon as possible, to cancel your order you can email customerservices@grenson.co.uk. All emails will be responded to Monday – Friday. Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery company so Grenson Ltd will not be liable for the postage and packaging costs should this be the case.
  • If items are returned to us due to refusal of delivery Grenson reserve the right to deduct and further postage and penalties incurred from the subsequent refund.

 Vaildation Checks

  • All payment cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. 
  • In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Grenson Ltd will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). 
  • A third party may also be instructed to complete these checks. By ordering from the www.grenson.co.uk website you consent to such checks being made. 
  • We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. 
  • Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. 
  • All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Colour Reproduction

We make every effort to describe items as accurately as possible, however, colour displays can be different depending on your computer settings, so exact colour matches are not possible. This means that colours of the products you order may differ from what you see on screen. We can't guarantee that the descriptions, colours or the other content is accurate, error free or complete. Because leather is a natural product, colours and shades may vary.

Intellectual Property

We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it including without limitation any and all text, images, and/or logos. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

"GRENSON” is a registered trade mark of Grenson Limited.

 Magazine Misprints

All prices are correct at the time of going to press and Grenson Ltd is not liable to honour any misprints that may have occurred.

General

Grenson Ltd reserves the right to refuse any order.

Data Protection

We do not share any data collected via our website with any 3rd party partners.

HEAD OFFICE
Grenson Ltd
Grenson House
C2 Crown Way
Crown Park
Rushden
Northamptonshire
NN10 6BS

The Site is operated by Grenson Limited
Company registration number - 7188320